Immediately streamlined processes and systems. This improved efficiency and reduced errors in processing and claiming qualifications for over 1000, learners at any one time. This was recorded in 6 new detailed training guides (increasing accessibility in this area) that staff could benefit from.
Provided leadership and supervision to an intern team that resulted in a 95% reduction in case backlog within 2 months and the hiring of 1 member on a full-time contract.
Provided consistent leadership and lead the strategy for the workload and priorities of the exam team over 12 months.
Negotiated with 10 awarding bodies to secure the release of previously achieved qualifications that had expired claim status. This provided learners with their qualifications that were previously unavailable.
Consistently achieved high completion rates over the different elements for learner completions. This reduced the delay between learners completing their course and receiving their qualifications.
Regularly worked to tight deadlines for business-critical work such as independently claiming 500 learners in 2 days – to satisfy awarding body entry criteria– which saved the business £50,000.